Shipping Policy

Thank you for choosing to shop with us. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery timeframes, and potential delays.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends, holy days, and store closure periods). Orders placed after business hours or during closures will be processed on the next business day.

Please note that processing times may be extended during high-volume periods, promotions, or due to unforeseen circumstances.

2. Store Hours & Religious Observance Closures

Our online store observes a weekly closure from Friday at sunset (Eastern Time) through Saturday at sunset (Eastern Time). During this time, orders may still be placed; however, order processing, fulfillment, and customer support services will be paused until reopening.

In addition, our store is closed in observance of biblical holy days as outlined in Scripture. These include, but are not limited to:

Passover
Feast of Unleavened Bread
Firstfruits
Feast of Weeks
Feast of Trumpets
Day of Atonement
Feast of Tabernacles
The Last Great Day
Feast of Dedication
Purim
Every new moon from sunset to sunset, which takes place once a month.

Orders placed during these times will be processed on the next available business day once operations resume.

3. Shipping Rates & Costs

Shipping costs are calculated at checkout based on factors such as order weight, destination, and selected shipping method. All applicable fees will be clearly displayed before purchase.

We may occasionally offer promotional shipping discounts or free shipping on qualifying orders.

4. Shipping Methods & Delivery Estimates

Domestic Shipping:

Standard Shipping: 3–7 business days

Sourced Products:
Certain items are sourced from third-party suppliers and may require 7–14 business days for delivery.

International Shipping:
We offer international shipping where available. Delivery times typically range from 7–21 business days, depending on destination and customs processing.

5. International Sourcing Notice

Some or all sourced products may be shipped from international locations. As a result, delivery may take longer due to customs clearance, international transit times, and local carrier delays.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

6. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and sourcing. Items may arrive at different times.

7. Tracking Information

Once your order has shipped, tracking details (if available) will be provided so you can monitor your shipment.

8. Service Interruptions & Delays

Delivery estimates are not guaranteed. Delays may occur due to:

Weather or natural events
Carrier service disruptions
Customs processing delays
High order volume
Incorrect shipping details

While we are not responsible for delays beyond our control, we will assist you whenever possible.

9. Lost, Stolen, or Damaged Packages

We are not liable for packages marked as delivered but reported lost or stolen. If your order arrives damaged, please contact us promptly with supporting information so we can assist.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses. Additional fees may apply for reshipment.

11. Contact Us

If you have any questions regarding shipping or your order, please reach out to our customer support team. We are happy to assist you.

We appreciate your patience and understanding as we work to deliver your order efficiently while honoring our scheduled closures and biblical observances.